Business Process Modernization is not a nice-to-have capability but a must-have function in any modern organization. There have been drastic improvements in business process recently, both in technology and in processes. In technology, RPA and Hyper Automation stand out because, through RPA, business processes can be faster and better. Moreover, wait times can be eliminated. Through AI an ML, RPA can be used in very tricky situations. Automated Task and Process mining will help organizations unearth inefficiencies in their business processes. Combining BI with business process measurement and improvement gives immense power to organizations to continuously improve their business processes.
TruVs has the depth and breadth of RPA expertise and can help you starting from trainings to implementation in the world of RPA.
Business Situation:
A top software giant’s major division had a complex ecosystem. The customer needed a way to create different types of complex "deals" in their ecosystem for business validation testing. Data required to be set up in almost 50 screens before business users could start their testing. This was time taking, tedious, and needed expertise on the 50+ screens.
Solution:
TruVs RPA architects designed a "chatbot" invoked RPA implementation. Users seamlessly interacted with the "Chatbot" for their needs and the RPA Bot sets up the complex "deal" based on the configuration choices collected from the chatbot.
Benefit:
Insulated business users from the complexity of data preparation in a set of systems that had 50+ screens. Additionally, the solution had the following benefits.